Ever wonder what you want to be?
Do you know what's my ambition ^^p
Upon entering this course, I have set my aim of being a Hotel Manager in a well-known hotel, such as Ritz Carlton, Equarius Hotel, and Marina Bay Sands. BESE offers topics which directly provide information to be a successful service provider.
Firstly, professional presences and well as the grooming check every week, taught me to be very well-groomed. This is necessary for my interview with the company, and also for the daily work.
Secondly, Building a Service Culture taught me the importance of service culture. And thus, if I am the hotel manager, the first thing that I would do would be to set up a strong company service culture. This provides a guideline to my fellow colleagues, and my subordinates.
Thirdly, Customer’s Perception allows me to better understand that different people have different perception. It would be wrong to think that everyone perceives something the same way. Thus, being a hotel manager, I would observe closely the behaviour of the customers, and find out their perception towards my company. This would help us change for the better, and maybe even satisfying the customers.
Fourthly, corporate politics is very scary, hence, we have to prevent or minimise it from happening. I am sure that with these basic survival skills, it would not be enough for me throughout the whole working life, but it would definitely protect me from the possible politics.
Lastly, as mentioned earlier, through the Art of Entertainment, I have learnt useful tips for business dining. Now, I am confident of hosting a meal for the working partners of the company.
With these, I am confident that my career building progress would be smooth.
