I feel that Business Etiquette and Service Excellence is a very hands-on subject, and would be a 100% relevant to our daily lives. Especially in the tourism industry, we focus a lot on service excellence. Whether it is the CEO of the company, Manager of the food and beverage outlet, or a part-time staff at the banquet, it is also very important for each and everyone to be proactive in serving customers, and provide an unforgettable positive memory. Although this subject expects a lot from us, I do not find it demanding as in the real working life, the expectation of us is way beyond these.
I am glad that my course offers BESE as one of my subjects, as I feel that this subject offers many things which are important and necessary in our daily lives. With this, I felt that I have became a more professional person, and is confident of performing well in the service or business encounters.
Overall, I like BESE. I find it very relevant, and hope that this subject would be able to further nurture my fellow juniors to be the next batch of service professionals! :)
